Programming and planning

Accommodate the needs of chronically ill and disabled people at the planning stage. Inclusion cannot be an after thought, and it needs to be embedded in all aspects. It will become natural practice, as it should!

Spatial accessibility

Ensure that spaces are always accessible and make access information available prior to the visit. Provide rooms for rest, including options to lie down, and have seats in all rooms. Do not stop online provisions - for some they are the only accessible option.

Events accessibility

Limit the lenght of events for access to those with energy-limiting conditions and build in consistent breaks. Think about inclusive activities that are accessible and varied, and don't require manual dexterity or standing. Include audio description in all online events.

Removing bias & unlearning

The foundation of accessible programming is unlearning unconscious bias, getting trained in trauma-informed practice, learning the complicated and exclusionary history of museums and heritage sites, and being open to learning different worldviews.

Lived experience

Don't be afraid to ask questions and to learn more from lived experience. However, do it in a professional context, pay your consultants, and do not ask personal questions related to health specifics, unless prompted.